Privacy Policy · AgentMate MY

1.Personal data we collect

When you use AgentMate MY, we may collect the following personal data:

If you are a buyer or renter submitting an inquiry

Your name
Your email address
Your mobile / WhatsApp number
Your inquiry message and viewing preferences

If you are an agent with an account

Your name, email, and password (stored securely)
Your REN ID, agency name, phone / WhatsApp number, service areas, and profile details
Listing information and photos you upload

Automatically

Privacy-safe usage analytics (e.g. page views, feature usage). We do not track passwords, private message contents, or use session replay.

2.How we use your personal data

We process personal data only for these purposes:

To connect buyers with agents. When you submit an inquiry, we verify it (usually by emailing you a one-time code to reduce spam) and then pass your inquiry and contact details to the relevant listing agent so they can follow up with you.
To operate agent accounts and publish the listings and public agent profiles that agents choose to create.
To send service communications, such as verification codes, lead notifications to agents, and account-related emails.
To improve the service using privacy-safe, aggregated usage analytics.

We rely on your consent (given when you tick the consent box and submit the inquiry form or create an account) and on the performance of the service you have requested.

3.Who we share your data with

We do not sell your personal data. We share it only as needed to provide the service:

The listing agent. If you submit an inquiry, your name, email, mobile / WhatsApp number, and message are shared with the specific agent whose listing you contacted, so they can respond to you.
Service providers that operate our platform on our behalf, under confidentiality obligations — for example our hosting/database provider (Supabase), our email delivery provider (Resend), and, where an SMS code is used, our SMS provider (Twilio).
Authorities, where we are required to disclose by law or valid legal process.

Agents’ public profile details (name, agency, REN ID, service areas, and contact number) are published on their public profile and listing pages because agents choose to make them public in order to receive inquiries. AgentMate MY does not independently verify REN IDs; buyers should verify a REN ID on the LPEPH register at lpeph.gov.my.

4.Your rights under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

Access the personal data we hold about you.
Correct personal data that is inaccurate, incomplete, or out of date.
Withdraw consent to our processing of your personal data.
Limit or object to the processing of your personal data.
Request that we delete personal data we no longer need to hold.

To exercise any of these rights, contact us using the details in section 6. Withdrawing consent may mean we can no longer connect you with an agent or provide certain features.

5.Data retention & security

We keep personal data only for as long as it is needed for the purposes above or as required by law. Unverified inquiries are automatically expired and removed after a short period. Verified leads are retained in the agent’s CRM so the agent can follow up.

We apply reasonable technical and organisational measures to protect personal data, including access controls and encrypted transmission. No method of transmission or storage is completely secure, but we work to protect your data against unauthorised access, loss, or misuse.

6.Contact us

If you have any questions about this policy, or wish to access, correct, or delete your personal data, or withdraw consent, contact:

AgentMate MY
Email: agentmatemy@gmail.com
Website: agentmate.my

We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be posted on this page.